We are looking for a new ITSM Director to join our international team, who will be responsible for enforcing procedures and managing the process development team.

What will you do?

• Define and implement a strategy to drive adoption of service management and operational best practices relevant to on-premise and cloud computing services.
• Responsible for leading a team of professionals in the areas of service transformation, Service Management, metrics and reporting.
• Promote and champion the benefits of Incident, Problem, Change, Request, Knowledge Management, CMDB and other IT Service Management processes.
• Provide tactical and strategic recommendations based on ITSM key performance measures.
• Mentor service and process managers on ITSM concepts.
• Manage departmental budgets and forecast appropriately.
• Develop, implement sourcing strategies for services as well as assets.