A global leader in IT services is looking for an experienced Swedish speaker for a role offering first-class technical support to an international client.

Help investigate issues relating to problem management and provide support to users in a modern international office in the centre of Brno!

In this role, you will:

• Provide high-quality technical support to users
• Actively troubleshoot to identify, assess, record, resolve and / or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner
• Escalate an incident or troubleshoot tickets according to the company escalation
• Assist in reporting, working as the right-hand of team leaders
• Help in shadowing new colleagues

Successful candidates should be goal-driven and enthusiastic team players, with excellent communication skills and a proven problem-solver.