Are you a French-speaking customer service pro with a passion for HR? Looking for a flexible remote role where you can be the go-to person for employee support?

If you thrive on clear communication and enjoy problem-solving, this could be the perfect opportunity for you!

We’re excited to hear from candidates who want to combine their language skills with HR expertise in a dynamic, supportive environment.

What you’ll do:

• Act as the initial contact point for employees and managers through phone, email, or chat
• Record all communications into our case management system
• Handle inquiries by consulting resources like FAQs and standard operating procedures
• Forward unresolved issues to the appropriate teams
• Help identify missing or unclear information in documentation and assist in enhancing processes
• Prepare regular reports

Details:

• Location: Prague 8 office with the option for home office or fully remote work
• Contract type: one-year fixed term with a chance for extension
• Hours: full-time, 40 hours per week, with shift work required