We are looking for a Dutch speaking individual with experience in customer service and HR. You would be able to work with us within the comfort of your home. If this sounds like a great opportunity for you, forward us your CV!

The role would require you to do the following:

• Help getting employees contact managers via phone, email or chat

• Record contacts in the case management system

• Address inquiries by referencing to documentations like frequently asked questions and standard operating procedures.

• Escalate complex queries which cannot be resolved at the first level

• Discover shortcomings in supporting documents and help improve processes.

• Create reports and maintain as needed.

Start: Immediately

Location: Prague 8 (Remote role)

One year contract with the possibility to extend

Working hours: Full time (40H/W)