This position is responsible for providing HR assistance to our employees (via phone, live chat, email). Inquiries are related to Human Resources and related policies, procedures, and transactions using HR systems, service center technologies / knowledgeware within the HR Operations Center.
What You Will Do:
- Handle incoming phone calls, live chats and receive and process incoming work through a ticket management system
- Use procedures, policy manuals, knowledge base and other reference materials to assist in answering and resolving employee/manager inquiries
- Communicate Human Resources and other related policies, procedures, and government regulations
- Forward employee to functional specialists when in-depth functional knowledge is required
- Document all employee inquiries and issues
- Fluent Polish and English
- Ability to work independently on your own tasks but also cooperate within the team
- Autonomous team player in a multicultural environment
- Logical thinking with ability to see full picture
- Strong communication skills
- Customer-friendly approach
- As adventage: Previous experience in customer support and/or HR background
5 weeks holiday
Meal tickets / catering allowance (up to 22 600 CZK/year)
Cafeteria bonuses (up to 12 000 CZK/year)
Contribution of 5000 CZK for kindergarden per month.
Contributions to pension / life insurance (up to 8 400 CZK/year)
Educational courses and training
Workplace refreshments
Contributions to sport/culture/leisure activities - multisport card
Education allowance
Corporate Events
Discount on company products and services