Do you live in Prague and you wish to make a change in your life?

Do you see yourself as a communicative person with administration skills who loves to work in an office?

Do you want to be part of an international community in a professional, yet friendly workspace?

Do you wish to help your fellow colleagues at work, speaking English and any other language such as German, French, Italian, Polish, Dutch, Romanian?

Then we are looking exactly for you!

Responsibilities:

• You will receive questions from your fellow colleagues on a daily basis, you have to be able to log these contacts into the shared case management systems.
• Resolution of such queries with FAQ documents or standard operating procedures, and eventually decide, whether these queries can be resolved by you or by other teams.
• Each contact has to be accepted and each interaction has to be dealt with empathy.
• Functioning and practical documentation are a must, your capability in finding gaps is crucial.
• Providing improvements in order to increase the effectiveness of our services will be valuable.
• Communication via email, phone, and chat, where you will settle queries of your fellow employees.
• Active participation in a team, working on customer feedback to achieve improvements.