Customer Care Advisor with ARABIC

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Referenční číslo
20-1-391274
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Popis pozice

Do you speak Arabic?

Do you have experience with Business-to-Business communication and customer care?

Full training is covered and will help you to make yourself at home from the first day.

This company is truly multinational and multicultural. You will melt easily into their dynamic and friendly environment thanks to the support and provided induction. It will also offer you a lot of options to grow and develop!

Your new role will include:

  • Taking care of an assigned portfolio of customers
  • Assisting customers with how-to’s
  • Handling customer service inquiries and issues via telephone or email
  • Establishing and maintaining effective working relationships with co-workers, supervisors, and customers
  • Performing day-to-day administrative tasks on requests such as maintaining records and processing paperwork
  • Advising customers regarding order entry, purchase orders, logistics, delivery, as well as collecting customer feedback
  • Supporting the customer during the entire order to cash process
  • Maintaining and managing relationships with them
  • Solving possible issues and giving advice if needed
Požadavky
  • Fluent ENGLISH and ARABIC - B2+
  • Previous experience from an international environment
  • Being professional and having positive attitude is desired
  • Good communication skills are essential
  • Previous customer service work experience or in a coordination is a plus, but not a must
  • Ability to work under pressure
  • Being independent and responsible person
  • Ability to work effectively either alone or as part of a team
  • Excellent and effective organizational and time management skills
Benefity
  • Flexible working hours
  • Meal vouchers
  • Flexi pass
  • Annual bonus
  • Language courses
  • Covering first 2 days of sickness with 100% of salary
  • Life insurance program and Pension savings plan
  • Location in the city centre
  • International team and environment
  • Career opportunities in the one of the most successful companies in the world
Další informace
Více podobných pozic naleznete na https://www.grafton.cz/cs/job-search
Tato pozice je archivovaná
Tato pozice je archivovaná