Are you a German or French speaker with an interest in IT?

A global leader in the IT field is currently looking for new members to join their Brno office.

In this role, you will:

• Provide high-quality 1st line support to users
• Actively troubleshoot to identify, assess, record, resolve and / or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner
• Escalate an incident or troubleshoot tickets according to the company escalation

If you are a results-driven, coommunicative candidate who enjoys problem solving, why not take the next steps and apply today?