Technical Support with German - September Start

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Contract Type
This position is archived.
This position is archived.
Job description

Do you have an interest in technology and love learning new skills?

A global leader in IT services is looking for a new member of their German technical support team, in a project related to the German energy industry.

Help investigate issues relating to problem management and provide support to users in a modern international office in the centre of Brno!

In this role, you will:

  • Provide high-quality technical support to users
  • Actively troubleshoot to identify, assess, record, resolve and / or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner
  • Escalate an incident or troubleshoot tickets according to the company escalation

The successful candidate should be a goal-driven and enthusiastic team player, with excellent communication skills and a proven problem-solver.

  • Fluent English and German
  • Good communication skills and a team player
  • Previous experience in technical support, IT or customer service
  • Able to work shifts
  • Monthly performance benefits
  • 30% premium on nightshift hours
  • Meal vouchers
  • Multisport card
  • Makro card
  • 5 weeks holiday
  • Language courses
  • Accommodation for up to 2 weeks if relocating to Brno
  • Excellent training opportunities
  • nightshift bonus if later hours are worked
Other notes
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This position is archived.
This position is archived.