Technical Analyst (3rd level IT support)

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Contract Type
This position is archived.
This position is archived.
Job description

We are looking for an Operations Technical Analyst (3rd level IT support) to deliver technical support and manage the IT infrastructure on a day to day basis, taking responsibility for resolving incidents and requests in line with our client's defined processes and to agreed service levels.

Main tasks:

  • Responsibility for resolving incidents & requests in line with the defined ITIL based processes and to agreed Business service levels.

▪ Working to an agreed shift pattern this role includes the day to day management of data center environment resources and global wireless solution.

▪ Duties to include monitoring, daily backup maintenance, vulnerability management, auditing, checking availability & capacity, patching and applying changes in line with the agreed change management process.

▪ Duties to also include the day to day management of the Bodycote infrastructure covering technologies around AD, Group Policy, Servers/OS & Storage, Backup, Email, WAN/LAN, Security, Internet, Remote Access and Thin Client.

▪ Work with the problem management team to resolve issues and address corrective actions identified by our service improvement programme.

▪ Collaborating globally with Client's IT resources, supporting over 3000 IT users in 180+ locations.

▪ At times involvement in new and ongoing IT projects to upgrade and improve the client's infrastructure.



▪ Minimum of 5 years of experience supporting a complex Windows based environment

▪ Strong technical background covering Microsoft technologies (Active Directory, Group Policy, DNS and terminal services) and understanding of networking fundamentals

▪ Microsoft, VMWare or Cisco professional certifications.

▪ Windows Server 2003 through 2019

▪ Knowledge of Cisco Meraki and wireless technology

▪ Knowledge of Backup technologies, e.g. DPM or Redstor

▪ SQL knowledge

▪ Anti-virus technologies

▪ Working knowledge of ITIL

▪ FLEXIBILITY: Mon-Fri, 8h shifts between 07:00 – 22:00

  • 25 days of holiday
  • 3 sick days
  • Flexible working hours
  • Very competitive salary
  • Meal vouchers
  • Multisport card
  • Contribution to your public transport card
  • Modern, open space offices and a friendly working environment
  • Home office
Other notes
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This position is archived.
This position is archived.