Service Coordinator for EMEA, nice benefits

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Location
Industry
Contract Type
fulltime
Salary
30 000 - 38 000 Kč
Published
Reference
20-12-345118
This position is archived.
This position is archived.
Job description

This role is a perfect opportunity to take the next step in your career if you’re passionate about technology and delivering optimal customer service results.

As a Service Coordinator, you will be responsible for the management and optimization of the company’s Warranty Exchange and Returns (RMA) Service Operations. The highest of customer service standards are expected to ensure cost effectiveness and process efficiency.

As Service Coordinator you will be responsible for:

  • Providing highest quality customer service and maintenance of customer relationships (monitoring customer satisfaction, ensuring warranty policies are met within product exchanges/returns)
  • Encouraging excellent working collaboration between customers, service centers and support providers (attending meetings with Corporate Customer Services, Service Centers and Support teams)
  • Coordinating and monitoring returns and inventory (creating RMA’s)
  • Suggesting and implementing improvement methods to processes
  • Encouraging training and development of processes withing regional Service Centers
  • Actively monitoring Service Center problems and ensuring efficient resolution
  • Coordinating between RMA related queries, Account Management problems, Technical Support and Finance
  • Compiling reports and statistics
Requirements
  • A minimum 1 year of experience within the high-tech industry - customer service/reverse logistics experience is preferable
  • A high-school diploma or equivalent – college degree is preferable
  • Fluent English (C1)
  • Some working knowledge of CRM systems (Oracle/SAP) and good use of Microsoft Office (Excel, Outlook, PPT, Word)
  • Experience in working within an international environment is preferred
  • Ability to work both autonomously and within a team
  • Strong communication, decision-making and organisational skills
Benefits
  • Bonuses twice a year according to results
  • Contribution to sport activities
  • Induction training
  • International company background
  • Pleasant working environment
Other notes
For more related job opportunities visit https://www.grafton.cz/en/job-search
This position is archived.
This position is archived.