L1 SERVICE DESK SUPPORT with German | full remote

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Location

Industry

Customer service

Contract Type

Full-time

Salary

45 000 - 50 000 Kč

Work from home

Flexible work hours

Work from home

Published

Contact

Vacková Kateřina

Reference

16-6-407379-1

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Job description

Are you an experienced L1 Technical Supporter and you would like to grow and gain more technical IT experience?

Do you speak German and English?

Then apply right now, this position is perfect for experienced L1s who want to grow for L2 and more.

These will be your daily IT support responsibilities:

Replying to questions: Hardware, software and network related
Directly managing technical issues closely with the L2 Support
Helping users to install their apps
Troubleshooting
Service Request management, User management
Identification and documentation of technical issues
Empathetic approach towards clients/internal employees and their needs
Redirecting complex issues to higher positions
Creation and contribution on manuals
Goal to achieve the best customer feedback

Requirements

Advanced level of spoken and written English (B2+/C1) and German (B2+)
Energetic, dynamic and pro-active approach
Communication, compassion and social skills are a must
It is a plus to have a Degree in Computer Sciences or similar (not needed)
Network security and anti-virus knowledge is an advantage (not needed)

Benefits

5 weeks of holidays
4 Sick days
Meal vouchers
Referral bonuses
Multisport card
Refreshment in the office
Work on various projects
Professional and personal development
Developing of linguistic skills
Competitive salary and many other interesting benefits

Other notes

For more related job opportunities visit https://www.grafton.cz/en/job-search

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This position is archived.