A global leader in IT services is looking for talented French, German and Danish speakers for IT helpdesk roles in the centre of Brno.

In this role, you will:

• Provide high-quality 1st line support to users
• Actively troubleshoot to identify, assess, record, resolve and / or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner
• Escalate an incident or troubleshoot tickets according to the company escalation

Successful candidates should be goal-driven and enthusiastic team players, with excellent communication skills and a proven problem-solver.

This is ideally suited to candidates who enjoy working in a multicultural environment, and features excellent opportunities for career development and personal growth.