IT Helpdesk with French

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Location
Industry
Contract Type
fulltime
Salary
30 000 - 34 000 Kč
Published
Reference
16-6-348864
This position is archived.
This position is archived.
Job description

Do you have an interest in technology and love learning new skills?

A global leader in IT services is looking for a new member of the team to play an important role in an exciting new project!

Help investigate issues relating to problem management and provide support to users in a modern international office in the centre of Brno!

In this role, you will:

  • Provide high-quality 1st line support to users
  • Actively troubleshoot to identify, assess, record, resolve and / or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner
  • Escalate an incident or troubleshoot tickets according to the company escalation

The successful candidate should be a goal-driven and enthusiastic team player, with excellent communication skills and a proven problem-solver.

Requirements
  • Fluent English and French
  • Good communication skills and a team player
  • Previous experience welcomed but not required
Benefits
  • Joining bonus for candidates boarded in thirty days
  • Monthly performance benefits
  • Meal vouchers
  • Multisport card
  • 5 weeks holiday
  • Language courses
  • Accommodation for up to 2 weeks if relocating to Brno
  • Excellent training opportunities
  • nightshift bonus if later hours are worked
Other notes
For more related job opportunities visit https://www.grafton.cz/en/job-search
This position is archived.
This position is archived.