Do you already have experience in complex Customer Service with Order Management duties?

OR do you have customer service experience directly with UK/Ireland/US markets?

Great! Then become one of us - IT Customer Order Management Specialist

Your daily responsibilities will be:

📦 Managing the end-to-end customer order lifecycle within ERP systems (Microsoft Dynamics NAV, SAP, Oracle) – from order entry to final fulfillment.

📨 Preparing and issuing formal order acknowledgements to ensure transparency and accuracy.

📊 Generating backorder and availability reports, keeping customers updated on stock levels and delivery timelines.

🏷️ Creating, releasing, and monitoring picking documentation for the warehouse in line with delivery schedules across multiple markets.

🤝 Acting as the primary customer contact for delivery-related matters and proactively resolving potential issues.

📈 Supplying regular performance and order-tracking reports to sales teams to support achievement of business targets.

🧾 Preparing, posting, and issuing sales invoices in full compliance with financial procedures.

💳 Processing credit notes and adjustments for returns, faulty goods, promotions, rebates, and RMA claims.

📂 Performing monthly uploads of price lists into ERP systems, ensuring accuracy and policy alignment.

🔧 Supporting ERP-related initiatives and projects (system upgrades, process improvements, data integrity work) across Navision and other platforms.

🛒 Handling Amazon customer queries including invoicing, reconciliations, and reporting requests.

📥 Uploading and validating Sales Out data on a weekly basis to secure completeness and quality.

🔍 Reviewing incoming Sales Out files, clarifying discrepancies with sales managers before upload.

🤓 Collaborating with Controlling to ensure data consistency and identify process improvement opportunities.

💼 Partnering with Finance on shared-accountability tasks related to customer accounts, revenue, and controlling.

🗂️ Taking ownership of cross-functional administrative tasks, both new and transferred from other departments.

🚚 Staying in close contact with the logistics team, ensuring process alignment and operational efficiency.

🌟 Building and nurturing strong relationships with sales teams and customer contacts, delivering service that exceeds expectations.