We are offering a great opportunity to work for one of the largest international companies located in Prague - Karlín. We are looking for Czech and German speaking candidates interested in HR l- this role demands both a high level of accuracy and the ability to communicate effectively.

Job tasks:

• - Receive queries via phone, email or chat and log contacts into the shared service case management system.
• Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved.
• Take ownership of customer / employee contacts ensuring that each contact is accepted and resolved
• Identify gaps in the supporting documentation and also areas where the level of customer service could be improved driving increased numbers of questions / queries being resolved at first contact.
• Carry out audits and checks on responses and cases raised as required to ensure a high degree of accuracy and ongoing service delivery.
• Communicate effectively both verbally and in written form with employees to explain and resolve queries and concerns. This could be via email, phone and chat / instant messaging.

The contract is temporary with possibility of prolongation and conversion to become core employee

Start - asap

Ability to work at least 20 hours/ week (possibility to work in the weekend)