Very nice INTERNATIONAL environment, SMALL firm where you find FRIENDLY, family-like group of colleagues.

We are seeking someone who speaks GERMAN and ENGLISH and who will join our team!

You will be responsible for:

• Daily communication (via phone and email) with the colleagues and customers in Asian countries
• Receiving IT requests and incidents (by phone, e-mail or IT Self Service) and analysing and evaluating these requests (if necessary forward them to 2nd level of IT support)
• Informing users about solving and fixing their requests
• Maintaining the database (record all contacts in IT Service Desk tool)
• Cooperating closely with other teams and departments
• Supporting team, cooperation with other team members

You will be provided a proper training, therefore there´s no need for a previous experience.

Location: Prague 8