Customer support Specialist - German

Location
Industry
Contract Type
fulltime
Published
Reference
20-28-345538
This position is archived.
This position is archived.
Job description

Very nice INTERNATIONAL environment, SMALL firm where you find FRIENDLY, family-like group of colleagues.

We are seeking someone who speaks GERMAN and ENGLISH and who will join our team!

You will be responsible for:

  • Daily communication (via phone and email) with the colleagues and customers in Asian countries
  • Receiving IT requests and incidents (by phone, e-mail or IT Self Service) and analysing and evaluating these requests (if necessary forward them to 2nd level of IT support)
  • Informing users about solving and fixing their requests
  • Maintaining the database (record all contacts in IT Service Desk tool)
  • Cooperating closely with other teams and departments
  • Supporting team, cooperation with other team members

You will be provided a proper training, therefore there´s no need for a previous experience.

Location: Prague 8

Requirements

How do you know you are the right fit for this position?

You have these attributes:

  • High school/University degree
  • German language - fluent (C1)
  • English language - at least upper-intermediate (B1/B2)
  • Very good communication and analytical skills
  • Experience in IT support (it is an advantage but not must; we are open to people with no experience, but you need to be motivated :)
Benefits
  • 25 vacation days
  • Flexible working hours
  • Meal vouchers
  • Trainings and professional development courses
  • Offices in the center of Prague
Other notes
For more related job opportunities visit https://www.grafton.cz/en/job-search
This position is archived.
This position is archived.