Customer Support Specialist
Job description
Great opportunity for students!
Work for an international IT company as a Customer Support Specialist and provide technical assistance with exams.
We are looking for fluent English speakers with excellent communication and troubleshooting skills who will:
- Validate the identity of candidates
- Effectively manage multiple simultaneous certification exams
- Ensure the timely start and completion of each individual exam session
- Monitor candidates with vigilance, and intervene in the event of protocol variances
- Provide technical assistance to exam participants
- Follow communication of procedures, guidelines, and policies
The position also offers the option to work from home, with flexible hours.
Requirements
- fluent English and excellent communication skills
- previous customer-facing experience in a support role
- ability to work shifts outside normal business hours
- advanced technical and troubleshooting skills
- responsible individual with attention to detals with ablility to multi-task and manage time efectively
Other notes