Customer Service Team Manager with French

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Location
Praha
Industry
Customer service
Contract Type
Full-time
Work from home
Flexible work hours
Partial work from home
Published
Contact
Ostřanská Tereza
Reference
20-6-409513-1
This position is archived.
This position is archived.
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Job description

Are you an experienced team leader speaking fluently in English and French?

We seek professionals with direct experience with the Customer Service department/Order management and Team leadership experience in an international environment.

Is it you? :) Send us your CV!

Your responsibilities will be:

  • Customer Service Team Leadership
  • Monitor operations and perform troubleshooting
  • Review customer communication processes and identify improvement
  • Maintain relationships with various stakeholders
  • Collect customer feedback and provide status reports, deriving customer focus strategies
  • Ensure customer satisfaction
Requirements
  • Team management experience, strong leadership abilities
  • Experience in customer service/order management
  • Strong team-orientation, customer-orientation
  • Excellent communication skills, negotiation skills
  • Goal orientation, problem solving skills
  • Fluency in English and French
  • SAP knowledge is an advantage
Benefits
  • possibility of home office
  • contribution into retirement plan
  • meal allowance
  • 5 weeks of holiday
  • sick days
  • Multisport card
  • Cafeteria
  • friendly environment
Other notes
For more related job opportunities visit https://www.grafton.cz/en/job-search
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This position is archived.
This position is archived.