Customer Service Representative
Job description
We are seeking for multilingual candidates who speak perfect English, also with customer service background and willingness to learn.
As a Customer Service Representative you will be responsible for:
- Taking care of an assigned portfolio of customers
- Assisting customers with how-to’s
- Handling customer service inquiries and issues via telephone or email
- Establishing and maintaining effective working relationships with co-workers, supervisors, and customers
- Performing day-to-day administrative tasks on requests such as maintaining records and process paperwork
- Advising customers regarding order entry, purchase orders, logistics, delivery, as well as collect customer feedback
- Supporting the customer during the entire order to cash process
- Maintaining and managing relationships with them
- Solving possible issues and giving advice if needed
Contract: 1 year with a possibility of prolongation
Start: March 2026
Location: Prague 3
Requirements
- Fluent ENGLISH min. B2+ in oral and written form
- Knowledge of French / Italian / Spanish is a great plus
- Being professional and having a positive attitude is desired
- Good communication skills are essential!
- Previous experience from customer service and/or administration from an international company
- Ability to work under pressure
- Ability to work effectively either alone or as part of a team
- Excellent and effective organizational and time management skills
Benefits
- 5 weeks of vacation
- Annual bonus
- Meal allowance
- Training and courses
- Above illness statutory substitution
Other notes