Would you enjoy working in a back office as AR accountants do but at the same time you would like to be pro-active and communicate with your customers more?

In this role, you can be in charge of both!

We are looking for a candidate to join our top Prague clients’ Account Receivable team as a Customer Service Advisor.

You will:

• Manage your own portfolio of customers;
• Respond to customer’s needs and problems and proactively contact customers in order to advise them regarding their invoices and processes connected with the payment;
• Identify problems with the orders, invoices or payments;
• Follow up with customers;
• Be responsible for the process until the payment is received and the receivable is cleared;
• Continuously communicate with both customers and different departments within the company.

In order to manage your tasks you will:

• Use SAP and CRM systems daily;
• Communicate with customers primarily via email (only about 20 % of your time may be on phone);
• Meet your customers occasionally.