Do you speak German and English? Would you like to be at the start of a new project in Ostrava?

We are expanding our Technical Assistance team, which will be responsible for supporting the German market. We are seeking team players who are not afraid of challenges, are looking for meaningful work, and can provide reliable support to customers in unexpected situations.

Job Description:

• Telephone and email communication with clients and partners
• Independent handling of assistance cases and claims
• Verification of client details and scope of services
• Case registration and management in internal systems, including insurance claim administration
• Coordination of assistance services through contracted suppliers
• Arranging payments to clients and service providers
• Responsible cost-related decision-making and finding efficient solutions
• Cross-team collaboration, including communication with international partners
• Compliance with internal procedures and contribution to teamwork and a friendly working environment