L2 Technical Support with Czech/Slovak

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Location
Praha
Industry
IT - Hardware, Network, Administration
Contract Type
Full-time
Salary
33 000 - 43 000 Kč
Published
Contact
Dvořák Adam
Reference
20-15-394001-2
This position is archived.
This position is archived.
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Job description

A well-established, gradually growing international company is currently looking for a L2 Technical Support with Czech/Slovak.

Do you wish to develop your career in IT?

Do you speak Czech/Slovak and English?

Do you want to thrive both professionally and personally?

Then apply right now!

These will be your daily IT support responsibilities:

  • Assistance with the OneConference application for users and IT project managers
  • Create and manage OneConference platforms for events - point of contact between teams/clients/customers
  • Second point of contact activities
  • Working accorading to procedures and SLA,
  • Assist customers - escalation of issues as well as immediate resolution
  • Make use of collaboration tools like Webcasting and Microsoft Teams.
  • When necessary, escalation of cases to different Support teams
  • Ticket closure and on-site incident and request response.
  • Assist in producing technical guides and documentation
Requirements
  • Advanced level of spoken and written English (B2+/C1) and Czech/Slovak (B2+/C1)
  • German is a plus
  • Working understanding of office automation products and commonly used SW
  • Three or more years of experience in a service desk, IT support center, or second line support
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude with good communication skills
  • Practical experience with Windows, Linux, and Mac OS environments
  • The ability to perform remote troubleshooting and provide clear instructions
Benefits
  • 5 weeks of holidays
  • 4 Sick days
  • Meal vouchers
  • Referral bonuses
  • Multisport card
  • Refreshment in the office
  • Work on interesting projects
  • Professional development
  • Active use of foreign languages
  • Competitive salary and many other interesting benefits
Other notes
For more related job opportunities visit https://www.grafton.cz/en/job-search
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This position is archived.
This position is archived.