IT Helpdesk with German or French

Location
Industry
Contract Type
fulltime
Salary
30 000 - 35 000 Kč
Published
Reference
16-28-346444
This position is archived.
This position is archived.
Job description

Are you a German or French speaker with an interest in IT?

A global leader in the IT field is currently looking for new members to join their Brno office.

In this role, you will:

  • Provide high-quality 1st line support to users
  • Actively troubleshoot to identify, assess, record, resolve and / or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner
  • Escalate an incident or troubleshoot tickets according to the company escalation

If you are a results-driven, coommunicative candidate who enjoys problem solving, why not take the next steps and apply today?

Requirements

All profiles will be considered, but experienced profiles should feature:

  • Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite
  • Previous experience working in an ICT Service Desk environment
  • Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions
  • Intermediate knowledge of Network collaborations & VPN T/S
  • Fluent German or French
  • Fluent English
Benefits
  • Monthly performance benefits
  • Meal vouchers
  • Multisport card
  • 5 weeks holiday
  • Language courses
  • Accommodation for up to 2 weeks if relocating to Brno
  • Excellent training opportunities
Other notes
For more related job opportunities visit https://www.grafton.cz/en/job-search
This position is archived.
This position is archived.