A well-established, gradually growing international company that is currently looking for Technical Support Specialist!
Responsibilities for this role consists of:
- Provide assistance and specialized guidance in the establishment of processes and standards for all elements of Services
- Assist the team in the practical translation of strategic goals
- Handle regular service inquiries, respond to questions, and, if feasible, fix problems or assist in problem resolution through close coordination with next-level support and/or specialists.
- Carry out user administration duties (e.g., access management).
- Analyze error messages and inquiries
- Track service requests and troubleshoots
- Assist with quarterly cost and efficiency evaluations in order to achieve productivity goals.
- Assist people with cost budgeting, control, and assessment of services/processes/continuous development in range.