We are looking for an Operations Technical Analyst (3rd level IT support) to deliver technical support and manage the IT infrastructure on a day to day basis, taking responsibility for resolving incidents and requests in line with our client's defined processes and to agreed service levels.

Main tasks:

• Responsibility for resolving incidents & requests in line with the defined ITIL based processes and to agreed Business service levels.

▪ Working to an agreed shift pattern this role includes the day to day management of data center environment resources and global wireless solution.

▪ Duties to include monitoring, daily backup maintenance, vulnerability management, auditing, checking availability & capacity, patching and applying changes in line with the agreed change management process.

▪ Duties to also include the day to day management of the Bodycote infrastructure covering technologies around AD, Group Policy, Servers/OS & Storage, Backup, Email, WAN/LAN, Security, Internet, Remote Access and Thin Client.

▪ Work with the problem management team to resolve issues and address corrective actions identified by our service improvement programme.

▪ Collaborating globally with Client's IT resources, supporting over 3000 IT users in 180+ locations.

▪ At times involvement in new and ongoing IT projects to upgrade and improve the client's infrastructure.