CUSTOMER CARE SPECIALIST

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Location
Praha
Industry
Customer service
Contract Type
Full-time
Published
Contact
Do Duy Trieu
Reference
20-6-391575
This position is archived.
This position is archived.
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Job description

Do you have an experience in order management?

Are you interested in CUSTOMER CARE?

Do you want to communicate and cooperate with customers from the pharmaceutical field?

Then this is a great opportunity for you!

As the CUSTOMER CARE SPECIALIST you will be responsible for:

  • Providing the highest level of customer service excellence to customers
  • Managing the order management process for customers within the pharmaceutical/medicine division
  • Ensuring that customers´ needs are met in a timely and professional manner
  • Order processing in an accurate and timely manner
  • Maintaining and update individual customer forms, ensuring that all information is accurate
  • Maintaining knowledge of company products and customer service processes
Requirements
  • Advanced level of English
  • At least 1 year of experience in customer service (order management)
  • Customer approach
  • Excellent communication, problem solving and organizational skills
  • Flexibility, ability to prioritize
Benefits
  • Flexible working hours (fix hours between 10 - 16h)
  • Occasional work from home
  • 5 weeks of vacation
  • 5 sick days
  • Cafeteria 4 000 CZK/month (in trial period 1 500 CZK/month)
  • Meal vouchers - 100 CZK
  • Contributions to accident and life insurance
  • Contributions to the pension (3% from salary)
  • Refreshments on the workplace (fruit and very good coffee)
  • Corporate events
Other notes
For more related job opportunities visit https://www.grafton.cz/en/job-search
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This position is archived.
This position is archived.