We are looking for an experienced and proactive candidate for the position of ASSISTANCE CENTER OPERATIONS MANAGER for our client operating in the Assistance Centers industry.

Key responsibilities:

Implementation of the company's business strategy
Controlling the performance of assistance services
Leading a team of Assistance managers
Capacity planning within assistance projects, control of assistance workload
Obtaining feedback from assistance supervisors and maintaining the effectiveness of assistance services
Monitoring costs
Supporting the implementation of automated processes
Working closely with the General Manager and Deputy Assistance Manager
Working with other departments within the company
International cooperation

Requirements

University degree
Min. 5 years of experience in Assistance or similar industry
Experience in leading a team
Knowledge of MS office tools
Fluent in English + proficiency in any other language
Great communicator, customer oriented, result oriented and reliable

Benefits

What we offer:

Financial bonuses
Sick days
Home Office
Multisport card
Meal allowance
Contribution to language courses
Contributions to the pension / life insurance
And more!

Are you interested in more information? Send your CV!

Other notes

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