Big, well known IT company is building their Global support team providing services to internal clients all around the world.
Your will work mainly on Global internal projects realted to Voice Architecture (partially on projects for external clients) - in a team of 20 colleagues:
- To participate in software release management and application testing.
- To contribute to the development of the Voice technology standards, strategy and roadmap
- To act as a 'Subject Matter Expert' for all Voice applications.
- To develop detailed design and configuration documentation.
- To provide training to impacted teams.
- To resolve and manage detailed technical operational issues that have been escalated to the team including after-hours support on a rotational basis.
- To liaise with other groups/teams/stakeholders across the company to ensure all of the above are delivered
RequirementsSome of following is a must (not all of it):
- Good technical knowledge in some of the following voice technologies:
- Experience in performing technology and vendor analysis, in order to recommend new solutions.
- Ability to work with customers to define requirements, and develop solutions
- Experience in creating detailed solution design documents and diagrams.
- Previous experience in several global voice projects.
Benefitial skills and experience:
- Knowledge of Network technology: LAN/WAN, QoS and MPLS standards
- Server technologies: Windows and Virtual Software
- Experience in Visio and network topology diagrams
- English is esential
- Technical education in IT is prefered
- Excellent written and verbal communication skills
- Vacation - up to 25 days
- Meal Vouchers - 80 CZK/day
- Cafeteria - 1000 CZK/month (after first 3 months of employment, the amount increases to 1100 CZK/month after 2 years of employment)
- Life/Pension Insurance Contribution - 500 CZK/month (after first 3 months of employment, the amount increases to 700 CZK/month after 2 years of employment)
- Sick Days
- Overtime Compensation
- Referral Bonus
- Anniversary Present
- Language Academy
- Employee Discounts
- Employee Share Purchase Program