Voice Architect - GLOBAL support

Lokalita Prague
Druh pozice Plný úvazek
Mzda 60 000 - 85 000 CZK/m
Zveřejněno před 10 měsíci
Kontaktní osoba Zeman Ondřej
Referenční číslo 2-10-240101

Popis pozice

Big, well known IT company is building their Global support team providing services to internal clients all around the world.

Offered position:

Voice Architect

Your will work mainly on Global internal projects realted to Voice Architecture (partially on projects for external clients) - in a team of 20 colleagues:

  • To participate in software release management and application testing.
  • To contribute to the development of the Voice technology standards, strategy and roadmap
  • To act as a 'Subject Matter Expert' for all Voice applications.
  • To develop detailed design and configuration documentation.
  • To provide training to impacted teams.
  • To resolve and manage detailed technical operational issues that have been escalated to the team including after-hours support on a rotational basis.
  • To liaise with other groups/teams/stakeholders across the company to ensure all of the above are delivered


Some of following is a must (not all of it):
  • Good technical knowledge in some of the following voice technologies:
Contact Centers, IP Telephony, Toll Bypass, Messaging, Collaboration tools, Mobility, SIP, Network, and/or Wireless.
  • Experience in performing technology and vendor analysis, in order to recommend new solutions.
  • Ability to work with customers to define requirements, and develop solutions
  • Experience in creating detailed solution design documents and diagrams.
  • Previous experience in several global voice projects.

Benefitial skills and experience:
  • Knowledge of Network technology: LAN/WAN, QoS and MPLS standards
  • Server technologies: Windows and Virtual Software
  • Experience in Visio and network topology diagrams

  • English is esential
  • Technical education in IT is prefered
  • Excellent written and verbal communication skills


  • Vacation - up to 25 days
  • Meal Vouchers - 80 CZK/day
  • Cafeteria - 1000 CZK/month (after first 3 months of employment, the amount increases to 1100 CZK/month after 2 years of employment)
  • Life/Pension Insurance Contribution - 500 CZK/month (after first 3 months of employment, the amount increases to 700 CZK/month after 2 years of employment)
  • Sick Days
  • Overtime Compensation
  • Referral Bonus
  • Anniversary Present
  • Training
  • Language Academy
  • Employee Discounts
  • Employee Share Purchase Program
  • Teambuilding

Other notes

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