Propojení...

Client Support Professional with FRENCH

Zveřejněno před 9 dny
Kontaktní osoba Hrušková Magdalena
Referenční číslo 20-28-246057

Popis pozice

Great role for people who speak both ENGLISH and FRENCH.

Full training is covered, so being a graduate is not a big deal! Experienced professionals can build up their knowledge and learn a lot as well.

You will enjoy dynamic and multinational environment and melt into a team of professionals in the city center of Prague.

This job is a great combination between CUSTOMER SERVICE and ADMINISTRATION.

Your new role will include:

  • Taking care of an assigned portfolio of customers
  • Assist customers with how-to’s
  • Handling customer service inquiries and issues via telephone or email
  • Establish and maintain effective working relationships with co-workers, supervisors and customers
  • Perform day-to-day administrative tasks on request such as maintain records and process paperwork
  • Advising customers regarding order entry, purchase orders, logistics, delivery, as well as collect customer feedback
  • Supporting the customer during the entire order to cash process
  • Maintaining and managing relationships with them
  • Solving possible issues and giving an advice if needed

Requirements

  • Fluent English and French are a must
  • Being professional and having positive attitude is desired
  • Strong communication, listening and problem solving skills are essential
  • Previous customer service work experience or in a coordination is a plus, but not a must
  • Being independent and responsible person
  • PC skills
  • Excellent organizational ability, including planning well and managing responsibilities effectively

Previous experience is not required.

Benefits

  • Meal vouchers
  • Flexi pass
  • Language courses
  • Covering first 2 days of sickness with 100% of salary
  • Life insurance program and Pension savings plan
  • Location in the city centre
  • International team and environment
  • Career opportunities in the one of the most successful companies in the world

Other notes

For more related job opportunities visit http://www.grafton.cz/en/jobs/business-services/

Multilingual | Customer service | Customer service | Graduate | Front office | Back office | SAP | SSC | Junior | Pracovník back office