BANKING SERVICE SPECIALIST WITH GERMAN AND ENGLISH

Are you looking for new opportunity in international company? Do you have experience and knowledge of capital markets? Are you interested in customer service?

The successful international company which focuses their activities on capital markets offers you the unique chance to be part of its team!

As a CLIENT SERVICE SPECIALIST, you will be responsible for:

• Communication with clients via phone, emails and chats (passive line)
• Identifying problem, finding solution and providing the guidance for client
• Resolving product or platform queries
• Administrating and maintaining of client data
• Client reporting

Requirements

• Master (or at least Bachelor) degree
• Fluent in German, English and Czech
• Experience from a similar client support role and the ability to liaise with clients in a timely professional manner
• Preferably experience in the financial services/capital market industry
• Strong phone contact handling skills and active listening to manage high volumes of calls in a timely manner
• Ability to follow clear guidelines and to ensure adherence to all compliance policies and procedures
• Passionate, results driven team player achieving targets in strict deadlines

Benefits

• 5 weeks of holiday
• 5 sick days
• Sick leave - paid from the first day
• Meal vouchers
• Private healthcare for candidate and his/her family
• Language course - Czech
• Favorable mobile phone tarrifs for candidate's family

Other notes

Finance and Banking | HR and Office Services and Law | Customer service | Operator | Assistant | Passive | Junior | Help desk | Pracovník help desku