Technical Support Specialist with FRENCH

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Location

Střížkov

Industry

Customer service

Contract Type

Full-time

Published

Contact

Do Duy Trieu

Reference

20-6-393001

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Job description

Are you an IT-oriented person?

Do you like to solve wide range of problems?

Do you like each of your days to be different?

If you answered YES to these questions, then apply for the role of Technical Support Specialist!

In this role you will become a member of a team of speacialists supporting the EMEA region. Your key activities will be communication and understanding of customers' problems and finding suitable solutions.

You will be responsible for:

daily communication with employees from accross Europe to help solve IT-related issues with HW, SW, IS, network, etc.
database update
problem tracking and diagnosing
working in a team but responsible for individual cases

Requirements

high school or B.A. degree in IT
previous experience from technical support (min. 2 years)
fluent English (team language is English) and French
ability to understand and solve clients' technical problems via phone call (therefore effective communication skills are a must)
understanding of technologies
effective problem solver and proactive person with analytical thinking abilities
work independently yet part of a team

Benefits

Flexible working hours (fix hours between 10 - 16h)
Occasional work from home
5 weeks of vacation
5 sick days
Cafeteria 4 000 CZK/month (in trial period 1 500 CZK/month)
Meal vouchers - 100 CZK
Contributions to accident and life insurance
Contributions to the pension (3% from salary)
Refreshments on the workplace (fruit and very good coffee)
Corporate events

Other notes

For more related job opportunities visit https://www.grafton.cz/en/job-search

This position is archived.

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This position is archived.