Technical Support Representative in a Pharma Company

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Location
Prague
Industry
Customer service
Contract Type
Full-time
Published
Contact
Do Duy Trieu
Reference
20-6-391592-1
This position is archived.
This position is archived.
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Job description

Are you the IT person everyone asks for help?

Will you SUPPORT our team?

Taking up this role you will become a member of a team of speacialists for the EMEA region. Your key activity will be communication and understanding of customers´ problems and finding suitable solutions.

Your duties will include:

  • daily communication with employees from accross Europe to help to solve IT related issues with HW, SW, IS, network etc.
  • database update
  • problem tracking and diagnosing
  • working in a team but responsible for individual cases
  • working in ServiceNow
Requirements
  • previous experience from IT for 2 years (minimum)
  • high school
  • fluent English
  • ability to understand and solve clients´ technical problems via phone call (therefore effective communication skills are a must)
  • understanding of technologies
  • effective problem solver and proactive person with analytical thinking abilities
  • work independently yet part of a team
Benefits
  • Flexible working hours (fix hours between 10 - 16h)
  • Occasional work from home
  • 5 weeks of vacation
  • 5 sick days
  • Cafeteria 4 000 CZK/month (in trial period 1 500 CZK/month)
  • Meal vouchers - 100 CZK
  • Contributions to accident and life insurance
  • Contributions to the pension (3% from salary)
  • Refreshments on the workplace (fruit and very good coffee)
  • Corporate events
Other notes
For more related job opportunities visit https://www.grafton.cz/en/job-search
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This position is archived.
This position is archived.